Return & Refund Policy

Effective Date: 6.23.2026
Store Name: Wrap & Wonder
Legal Business Name: Walker's Legacy, LLC DBA Wrap & Wonder

At Wrap & Wonder, each product is made with care and fulfilled through print-on-demand production partners. Because many of our items are printed after an order is placed, our return and refund policy is different from a traditional retail store.

Please review this policy carefully before placing your order.

Order Changes and Cancellations

Because our products are printed on demand, orders move into production quickly.

Order changes or cancellations may only be requested within 12 hours of purchase. After that time, we cannot guarantee that we will be able to cancel or modify the order.

To request a change or cancellation, email us as soon as possible at:

melissa@wrapandwonder.com

Please include your name, order number, and the change you are requesting.

Once an order has entered production, it cannot be canceled, changed, or refunded unless it qualifies under the damaged, defective, or incorrect item policy below.

Returns

Because our products are made to order, we do not accept general returns for buyer’s remorse, wrong size selected, color preference, change of mind, or customer ordering mistakes.

We only accept returns or offer replacements when an item arrives damaged, defective, misprinted, or incorrect due to a production or fulfillment error.

Do not send your purchase back to the return address listed on the package. That address may belong to a production or shipping partner and may not be able to process your return.

All return or refund requests must be submitted to our customer service team first.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

Email us at:

melissa@wrapandwonder.com

Please include:

• Your name
• Your order number
• A brief description of the issue
• Clear photos of the product
• Clear photos of the packaging, if the package was damaged

Once we receive your request, we will review the information and respond as soon as possible.

If your item qualifies, we may offer one of the following:

• A replacement item;
• A refund to your original payment method; or
• Store credit, depending on the situation.

Approved refunds are typically processed within 3–5 business days, but your bank or payment provider may require additional time to post the refund.

Wrong Shipping Address

We are not responsible for orders shipped to an incorrect address provided by the customer.

Please carefully review your shipping address before submitting your order.

If you enter the wrong shipping address and the order has not yet entered production or shipped, contact us immediately at:

melissa@wrapandwonder.com

We will do our best to help, but we cannot guarantee address changes after an order is placed.

If an order is returned to sender because of an incorrect or incomplete address, we may be able to reship it. Additional shipping and handling fees may apply.

If the package is not returned to us or our fulfillment partner, we may not be able to offer a refund or replacement.

Returned to Sender

If your order is returned to sender due to an incorrect address, incomplete address, refusal of delivery, or failure to pick up the package, please contact us.

If the package is returned and can be reshipped, you may be responsible for the cost of reshipping.

If the package is returned due to an error by the carrier or fulfillment partner, we will work with you to resolve the issue.

If the package is destroyed, lost in transit, or not returned to us or our fulfillment partner, we may be unable to provide a full refund or replacement.

Lost or Missing Packages

If your tracking information shows that your order was delivered but you did not receive it, please first check:

• Around your delivery area;
• With household members or neighbors;
• With your local post office or delivery carrier.

Once a package is marked as delivered by the carrier, we may be required to rely on the tracking information.

If needed, we may ask you to file a claim with the carrier and provide the claim number before we can review replacement options.

Final Sale Items

Clearance items, sale items, custom items, personalized items, and limited-time promotional products may be final sale unless they arrive damaged, defective, misprinted, or incorrect.

Refund Processing

If a refund is approved, the refund will be issued to your original payment method.

Refunds are typically processed within 3–5 business days after approval, but your bank or payment provider may take additional time to post the funds.

Original shipping costs may not be refundable unless the refund is due to our error, a production defect, or a fulfillment issue.

Product Color and Appearance

We make every effort to display product colors and images as accurately as possible. However, colors may appear slightly different depending on your screen, monitor settings, lighting, printing method, and product material.

Small variations in color, placement, or appearance are not considered defects unless the item is materially different from what was ordered.

How to Request Help

To request a refund, replacement, or order review, contact us at:

Wrap & Wonder
Website: wrapandwonder.com
Email: melissa@wrapandwonder.com

Please include your name, order number, photos if applicable, and a brief explanation of the issue.